Store Policy

Overview

Thank you for shopping with us. This Store Policy explains how orders, payments, shipping, returns, digital downloads, and customer support work. By placing an order, you agree to the terms below.

Products & Services

We offer:

Physical products (printed books, workbooks, journals, and merchandise, if applicable)
Digital products (PDF guides, downloads, and other digital resources)
Services (coaching, spiritual direction, or educational sessions, if applicable)
Product descriptions list what’s included. If you have any questions before purchasing, contact us using the support information below.

Payment & Pricing

All prices are listed in [USD/JPY—choose one] unless otherwise noted.
Taxes and shipping (if applicable) are calculated at checkout.
We accept payment methods shown at checkout.
We reserve the right to update pricing and product availability at any time.

Order Processing

Physical orders are typically processed within 1–5 business days (excluding weekends/holidays), unless a product listing states otherwise.
Digital products are delivered immediately after payment (or via email link).
If we encounter any issues fulfilling your order, we will contact you at the email address provided at checkout.

Shipping & Delivery (Physical Products)

Shipping times vary by destination and carrier.
Delivery estimates are not guarantees.
You are responsible for entering the correct shipping address. If an order is returned due to an incorrect address, reshipping fees may apply.
If your order arrives damaged, see Damaged Items below.
International shipping: Import duties, taxes, or fees (if any) are the customer’s responsibility.

Digital Downloads Policy

Because digital products are delivered instantly and cannot be “returned,” all digital sales are final.

If you have trouble accessing your file, contact us, and we’ll help you retrieve it.

Returns, Exchanges, and Refunds (Physical Products)

We want you to be satisfied. If something isn’t right:

Returns

Return requests must be made within 14 days of delivery.
Items must be unused, in their original condition, and securely packaged.
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected.
Original shipping fees are typically non-refundable (unless required by law or the order was incorrect/damaged).

Exchanges

If you received the wrong item, we will replace it at no additional cost.
Non-returnable items: Digital products, personalized items, and any item marked final sale.

Damaged or Incorrect Items

If your physical item arrives damaged or incorrect:

Contact us within 7 days of delivery
Include your order number and clear photos of the damage/issue and packaging
We will replace the item or issue a refund based on the situation.

Cancellations (Physical Products)

Orders can be cancelled only if they have not entered production/fulfillment.
If an order has already shipped or been printed, it cannot be cancelled.

Coaching Session Policies (If Applicable)

Your purchase may include educational coaching or spiritual direction. These services are not mental health therapy and do not replace professional medical or psychological care.
Session scheduling, rescheduling, and cancellation terms are listed in the booking confirmation or booking policy page.

Intellectual Property

All digital downloads, written content, and materials sold on this site are protected by copyright.

You may not resell, redistribute, or share files publicly.
Purchases are for personal use only unless a commercial license is explicitly stated.

Privacy

We respect your privacy. Customer information is used only for order fulfillment, customer support, and updates you opt into. We do not sell your personal information.

Contact

For support, please contact us via the contact form.

Please include your order number for faster help.